Donation Amount. Min £2

Kenya Bureau of Standards MD John Njiraini, Treasury CAS Nelson Gaichuhie and Kenya Railways board Chairman Pastor Awitta receives ISO certification at Sarova Panafric Hotel on Monday June 21, 2021. Photo via The Star

 

Kenya Railways has promised enhanced services after it acquired an enhanced ISO certification following an audit conducted in October last year.

The ISO certification was awarded by the Kenya Bureau of Standards.

The quality management systems for the Kenya Railways headquarters and Kenya Railway Training Institute were certified and awarded ISO 9001:2015.

Treasury Chief Administrative Secretary Nelson Gaichuhie presided over the ceremony held at the Sarova Panafric Hotel in Nairobi.

Gaichuhie said the certification allows Kenya Railways to offer excellent services to the public.

“Kenya Railways as a transport and logistics hub interacts with several customers daily. Kenya Railways has embraced the customer-centric approach and quality service,” Gaichuhie said.

He said the certification will support the government's implementation of the Big Four agenda.

The Big Four agenda includes affordable housing, manufacturing, universal healthcare and food security.

Gaichuhie said the certification will help Kenya Railways to comply with laws and regulations within the transport sector.

He said the revitalisation of the old meter-gauge railway, as well as the Mombasa-Naivasha SGR will boost the economy.

“The Commuter Bus Service has improved customer experience,” the CAS said.

He said the government was committed to finalising projects having allocated Sh27.2 billion for the construction of SGR Phase II in the next financial year.

Present during the ceremony were Shipping and Maritime Affairs PS Nancy Karigithu, Industrial and Commercial Development Corporation-Kenya Transport and Logistics Network Chairman John Ngumi, Kenya Railways board chairman Pastor Awitta and Kenya Railways MD Philip Mainga.

Mainga said Kenya Railways has undergone massive transformation since it was taken over from the Rift Valley Railways.

“We have been expanding our operations over the last two years. We wish to remind our esteemed customers that they are our number one priority," Mainga said.

Awitta said the corporation was ready to offer the best services to Kenyans and that its staff had already been trained to offer quality services.

He said risk management and monitoring and evaluation will be used to ensure that quality is maintained.

“Individuals will take responsibility for performance,” he said.

Awitta said a commendable foundation has already been laid as the corporation transition from the previous ISO 9002:2008 to ISO 9001: 2015.

He said over 100 employees have been equipped with knowledge on quality management.

Kenya Bureau of Standards MD Bernard Njiraini said the certification process is a strategic decision to improve service delivery.

“Enhance efficiency within your operations. You must comply to meet your objectives,” Njiraini told Kenya Railways officials.

He said the improvement in service delivery will have a spillover effect on the profits made by the corporation.

He said the corporation’s staff establishment should be based on competency needs.

Njiraini said the Kenya Railway Training Institute is a centre of excellence and will continue churning out qualified personnel.

“Equipment must be serviced regularly to avoid breakages and time wastage and exceed customer satisfaction,” he said. - Gilbert Koech, The Star

About IEA Media Ltd

Informer East Africa is a UK based diaspora Newspaper. It is a unique platform connecting East Africans at home and abroad through news dissemination. It is a forum to learn together, grow together and get entertained at the same time.

To advertise events or products, get in touch by info [at] informereastafrica [dot] com or call +447957636854.
If you have an issue or a story, get in touch with the editor through editor[at] informereastafrica [dot] com or call +447886544135.

We also accept donations from our supporters. Please click on "donate". Your donations will go along way in supporting the newspaper.

Get in touch

Our Offices

London, UK
+44 7886 544135
editor (@) informereastafrica.com
Slough, UK
+44 7957 636854
info (@) informereastafrica.com

Latest News

Israel’s Netanyahu, Gallant issued ICC arrest warrants: What’s next?

Israel’s Netanyahu,...

This is the first time there has been an indictment for Netanyahu since Israel’s war on Gaza began...

Protecting at-risk populations from mpox in the Democratic Republic of the Congo

Protecting at-risk p...

World Health Organization (WHO) is working closely with national health authorities to implement ta...

Mali military administration appoints Gen. Abdoulaye Maiga new premier

Mali military admini...

Appointment comes after military administration dismissed civilian Premier Choguel Kokalla Maiga ove...

Ruto cancels Adani's infrastructure deals after bribery allegations

Ruto cancels Adani&#...

President William Ruto.[Elvis Ogina, Standard] President William Ruto has cancelled the controversi...

For Advertisement

Big Reach

Informer East Africa is one platform for all people. It is a platform where you find so many professionals under one umbrella serving the African communities together.

Very Flexible

We exist to inform you, hear from you and connect you with what is happening around you. We do this professionally and timely as we endeavour to capture all that you should never miss. Informer East Africa is simply news for right now and the future.

Quality News

We only bring to you news that is verified, checked and follows strict journalistic guidelines and standards. We believe in 1. Objective coverage, 2. Impartiality and 3. Fair play.

Banner & Video Ads

A banner & video advertisement from our sponsors will show up every once in a while. It keeps us and our writers coffee replenished.