Safaricom PLC has notified customers of a recurring service intermittency affecting some form of M-pesa payment methods after announcing it had resolved the anomaly.
In an update on Tuesday, January 23, 2024, the service provider confirmed the technical hitch has caused disruptions in M-pesa-related transactions including PayBill payments.
"Dear customer, we are experiencing a recurring service intermittency affecting some PayBill payments. The issue is under resolution by our technical team, we shall inform you once normal services resume," part of the statement read.
This comes barely weeks after the previous system glitch that lasted hours on Tuesday, January 9, 2024. At the time, speculations were rife about an integration between its mobile money transfer service M-Pesa with the Kenya Revenue Authority(KRA), reports that both entities dismissed. By Naomi Njoroge, K24 Digital