The events of the past eighteen months have cast a spotlight on the ability of states to support vulnerable citizens during times of crisis.
In Kenya, the official state agency responsible for social security chose SAP to support its growth, enable the expansion of its services to a greater share of the population, maintain the highest standards of quality controls across its operations and enable new customer-centric innovation.
According to the National Social Security Fund of Kenya CEO Dr. Anthony Omerikwa, the lack of integration due to disparate systems across its 61 physical locations created internal challenges. "Initially, each of our 61 branches had their own system, with no integration between departments. We chose to implement an ERP system to bring consistency across all our operations and support our growth as we expand access to our services to a greater share of the population. In light of the challenges created by the pandemic, we also introduced new mobile money payment options to reduce customer travel to banks."
The National Social Security Fund (NSSF) is a Kenyan government agency that is responsible for the collection, safekeeping, responsible investment and payment of retirement benefits members/employees in both the formal and informal sectors of the Kenyan economy. The NSSF guarantees its members basic compensation in the case of permanent disability, basic assistance to needy dependants in case of death, and a monthly life pension upon retirement.